Frequently Asked Questions

Q: What is the serial number?

A: Cut out and enclose the original SERIAL NUMBER barcode from the product packaging. Not the UPC code. It can be found on the bottom, side or inside flap of the product packaging. Examples are shown below.

Serial Number example

Q: I purchased my LaserMax product from Bass Pro Shops, Cabela's or Sportsman Warehouse, during the mail in rebate period, am I eligible for mail-in rebate?

A: No, all rebates at Bass Pro Shops, Cabela's and Sportsman Warehouse are an "instant rebate" applied at the time of purchase in the form of a discount.

Q: I purchased my LaserMax product from Optics Planet between 4/1/2017 and 4/30/2017, am I eligible for the mail in rebate?

A: Yes, you are eligible for mail-in rebate only between the 4/1-4/30. If your LaserMax product was purchased through Optics Planet between 5/1/2017 and 5/31/2017, it will not be eligible for mail-in rebate.

Q: I have lost my receipt. What do I do?

A: An original or copy of your receipt may be required to submit for a rebate. If you paid with a credit card, most retail stores should be able to reprint your receipt if you know the date of purchase.

Q: Can I send a copy of my receipt and keep the original?

A: You will want to refer to the instructions specified on the rebate form. Each rebate may have different requirements.

Q: What is a postmark date?

A: The postmark date is the day the Post Office processes your envelope. Mail is not processed on Sundays. You will not qualify for the rebate if it is not postmarked by the date specified on the rebate form.

Q: My rebate is expired. If I send it in late, can I still receive the rebate?

A: Rebates have specific valid date ranges for when a product must be purchased and postmarked. If your purchase was made outside of the qualifying date range or your request was postmarked after the last postmark date stated on the rebate form, you will not be eligible for the rebate.

Q: What if I bought multiples of a product with a rebate available? Can I submit the rebate for all of them?

A: There are no limits on the number of products you can submit for rebate. If you have purchased two (2) LaserMax products that qualify for rebates, you will be able to submit for both even in the same household.

Q: I checked the status of my rebate and it says I'm invalid. What does that mean?

A: If your rebate has an invalid status, it may be due to several reasons such as missing information or proofs of purchase, incorrect purchase date or postmark date. You will receive a non-compliance notification explaining the reason why your submission is invalid.

Q: Do I have to provide an email address?

A: An email address is not required to receive your rebate. However, it does provide us a way to communicate with you regarding the status of your rebate. Email addresses are always kept confidential.

Q: Why do I have to register my rebate request online?

A: By registering for your rebate online you will ensure accurate and timely processing of your rebate. However, any required proofs of purchase must still be mailed in order to properly validate your claim.